Refund and Returns Policy

Effective Date: January 6, 2025

At Pipnapo, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions and processes for returning products and requesting refunds. Your trust is important to us, and we aim to make the process seamless and transparent.

1. Eligibility for Returns

You may return products under the following conditions:

  • Time Frame: Returns must be initiated within 30 days of receiving your order.

  • Condition: Products must be unused, undamaged, and in their original packaging with all tags attached.

  • Proof of Purchase: A valid receipt or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Final sale or clearance items.

  • Gift cards and store credits.

  • Customized or personalized products.

3. How to Initiate a Return

To start the return process:

  • Contact our customer service team at info@pipnapo.com or call us at (209) 632-2362 with your order details.

  • Once approved, you will receive instructions and a return shipping label (if applicable).

  • Ship the product back to the address provided.

4. Refund Process

Refunds are processed as follows:

  • Once we receive and inspect the returned product, you will be notified of approval or rejection.

  • Approved refunds will be issued to the original payment method within 7-10 business days.

  • Refunds for shipping fees are not provided unless the return is due to a defect or error on our part.

5. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items. To request an exchange:

  • Follow the same process as initiating a return.

  • Once the original item is received, we will ship the replacement item at no additional cost.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method to ensure the safe return of your item.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. Provide photos and a detailed description of the issue, and we will resolve it promptly.

8. Late or Missing Refunds

If you have not received your refund within the stated time frame:

  • Check with your bank or credit card company.

  • Contact our support team for further assistance.

9. International Returns

For international orders, customers are responsible for customs duties and shipping fees. Returns must be coordinated with our support team to ensure compliance with international shipping requirements.

10. Contact Us

For further assistance with returns or refunds, please contact us:

  • Hotline: (209) 632-2362

  • Address: 16240 Delhi Ave, Delhi, California

  • Email: info@pipnapo.com

  • Website: pipnapo.com