Shipment Policy

Effective Date: January 6, 2025

Ensuring that your orders arrive promptly and in perfect condition is a priority at Pipnapo. This Shipment Policy explains our shipping methods, timelines, and procedures for handling delivery-related concerns.

1. Processing Times

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options

We offer a range of shipping methods to suit your needs:

  • Standard Shipping: Reliable and cost-effective with estimated delivery times provided at checkout.

  • Expedited Shipping: Faster delivery for urgent orders, subject to additional charges.

  • International Shipping: Available for select countries; delivery times vary based on location and customs processes.

3. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.

  • Use the tracking number to monitor your shipment’s progress in real-time.

4. Lost, Damaged, or Delayed Shipments

  • If your package is delayed, lost, or arrives damaged, contact us immediately. We will work with the carrier to resolve the issue promptly.

  • For damaged items, please provide photographic evidence to expedite the claims process.

5. Customs and Duties

  • For international orders, customers are responsible for any customs duties or taxes imposed by their country.

6. Contact for Shipping Support

For shipping inquiries, please contact us:

  • Hotline: (209) 632-2362

  • Address: 16240 Delhi Ave, Delhi, California

  • Email: [email protected]

  • Website: pipnapo.com